Account & product help
Questions about leads, routes, follow-ups, reports, products, setup, or account access.
Email product support →Billing & cancellation
Use Settings → Subscription → Manage billing first. Contact us if the Stripe portal is unavailable or a charge looks wrong.
Email billing support →Privacy request
Request access, correction, deletion, portability, or appeal a privacy decision. Identity verification may be required.
Submit a privacy request →Report abuse or spam
Report phishing, unwanted messages, policy violations, or suspected unauthorized use.
Report abuse →What to include
Include your RouteScout account email, a clear description, relevant dates, and screenshots without passwords, authentication codes, secret API keys, or full payment-card numbers. For billing issues, include only the charge date, amount, and last four card digits if needed.
Emergency and legal notices
RouteScout support is not an emergency service. For immediate danger, contact local emergency services. Legal notices should be sent to support@routescoutpro.com with “Legal notice” in the subject. Email does not waive formal service requirements.